AI-powered Ticketing Software built on Cloud Architecture

Identify relevant data in every message and automatically populate new cases for a quick resolution.

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AI-powered Ticketing Software built on Cloud Architecture

Eliminate Manual Sorting of Tickets

Save incoming inquiries from multiple channels in a single repository and trigger case management procedures in minutes.

Effective Communication Process

Assist customer support team to communicate efficiently without switching between tools, which results in faster resolution of tickets.

Intelligent Automation with AI

Automate routine tasks or answers to FAQs and speed up service delivery by creating predefined response templates.

Omnichannel Inbox

One-stop cloud software for multichannel messages

A comprehensive view of all incoming messages in a single mailbox. Intercepts the intent of customer inquiries automatically without the need to browse ticket queues manually.

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OMNICHANNEL INBOX
TICKET MANAGEMENT

TICKET MANAGEMENT

Facilitates Prompt Case Resolution

Agents can review AI-captured data and activate the following events in the system with a single click with automated workflows.

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AI-BASED ROUTING

Seamless workload distribution

AI ticketing software are trained in such a way that the engine can detect, transfer, and assign critical customer inquiry to the service agents based on their skill sets.

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AI-BASED ROUTING

Importance of a Robust Ticketing Software in a Contact Center

A ticketing software allows businesses to manage and streamline the process of resolving support tickets. It helps to understand the message content, sort these automatically, prioritize and suggest the best answer possible with precision. Essentially, the solution helps in coordinating support processes so that service agents can deliver excellent customer care. Managing a huge number of tickets is made easy with cloud-based ticketing software.

Importance of a Robust Ticketing Software in a Contact Center
How Artificial Intelligence (AI) Works in Cloud based Ticketing Software

How Artificial Intelligence (AI) Works in Cloud based Ticketing Software

Ticketing Software works life magic if it is backed by Artificial Intelligence (AI). The solution uses human and machine learning to simplify the way contact centers process helpdesk tickets. The AI engine learns historical ticket assignment patterns and uses this information to forecast the group assignment for a new ticket.

  • The AI tools recognize important consumer data and behavior with each interaction.

  • It then goes through all of the data, turns it into insights, and offers suggestions to the agents.

  • Customer issues are identified in real-time by Ticketing software, resulting in meaningful case resolution.

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Ticketing Software

When a significant number of customer inquiries float in, managing all these get difficult in a manual process. That is why you need ticketing software built on cloud architecture with automation abilities. It assists organizations in resolving support queries faster by streamlining the workflow.

Tickets primarily serve to record a specific issue, evaluate its current status, and other relevant details. Generally, these tickets are raised by end-users when they encounter any problem or for a formal inquiry.

The AI engines categorize, prioritize, and assign these tickets to specialized service agents. Then the agents review the tickets and provide solutions to them. The best part is that the technology enables companies to manage and streamline customer service issues intelligent automation.